Privacy policy

Last Updated: July 31, 2026

Welcome to Onzone ("we," "our," "us," or "Onzone"). Your privacy is important to us, and we are committed to protecting the personal information you share while using our website, products, and services.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit www.onzone.in or make a purchase through our website.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

To provide our products and services, we may collect the following types of information.

Personal Information

When you place an order or contact us, we may collect:

Full name
Mobile number
Email address
Shipping address
Billing address
City, State, and PIN Code

Order Information

We may collect information related to:

Products purchased
Order history
Payment status
Invoice details
Cancellation records
Refund records (where applicable)

Technical Information

When you browse our website, certain information may be collected automatically, including:

IP address
Browser type
Device information
Operating system
Pages visited
Date and time of visit
Website usage information
Cookies and similar technologies

2. How We Collect Information

We collect information in the following ways:

When you place an order
When you create an account
When you subscribe to newsletters
When you contact customer support
When you browse our website
Through cookies and analytics tools
Through payment service providers during checkout

3. How We Use Your Information

Your information is used to:

Process and confirm orders
Deliver purchased products
Respond to customer inquiries
Provide order updates
Improve our website and services
Detect fraud and unauthorized activities
Comply with applicable legal requirements
Send important service-related communications
Send promotional offers only where permitted by applicable law

4. Payment Information

Payments made on our website are processed through secure third-party payment providers.

Onzone does not store your complete debit card, credit card, UPI PIN, CVV, or banking credentials on its servers.

Payment information is processed securely by our authorized payment partners.

5. Cookies

Our website uses cookies and similar technologies to:

Improve website performance
Remember your preferences
Analyze visitor behavior
Maintain shopping cart functionality
Enhance your shopping experience

You may disable cookies through your browser settings. However, doing so may affect certain website features.

6. Sharing of Information

We do not sell your personal information.

However, we may share limited information with trusted third parties where necessary, including:

Courier and logistics partners
Payment gateways
Technology service providers
Website hosting providers
Customer support tools
Analytics providers
Government authorities where legally required

Only the minimum information necessary for providing services is shared.

7. Delivery Partners

To complete your orders, we may share your:

Name
Delivery address
Mobile number
Email address (where required)

with our delivery and logistics partners solely for shipment processing and delivery updates.

8. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

Although we strive to protect your information, no online system can guarantee absolute security.

9. Data Retention

We retain your personal information only for as long as necessary to:

Complete your orders
Provide customer support
Resolve disputes
Comply with tax and legal obligations
Prevent fraud

Information that is no longer required may be securely deleted or anonymized.

10. Marketing Communications

With your consent where required, we may send:

Promotional emails
Product launch announcements
Discount offers
Service updates

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions or contacting us.

11. Children's Privacy

Our website is intended for individuals aged 18 years or older.

If you are under the age of 18, you should use this website only under the supervision of a parent or legal guardian.

We do not knowingly collect personal information from children.

12. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those external websites. We encourage you to review their respective privacy policies before sharing personal information.