Refund policy

Refund Policy

Last Updated: July 31, 2026

At Onzone, customer satisfaction is important to us. We encourage customers to carefully review product descriptions, size information, and order details before completing a purchase.

Please read our Refund Policy carefully before placing an order.

Eligibility for Refunds

As a general policy, all purchases made on www.onzone.in are non-refundable, except in the situations mentioned below.

Refunds may be considered only if:

You receive a damaged product.
You receive a defective product.
You receive an incorrect item different from what you ordered.
Your prepaid order is cancelled by Onzone before dispatch.
Your prepaid order cannot be delivered due to serviceability issues and is cancelled by us.

Non-Refundable Situations

Refunds will not be provided in the following cases:

Change of mind after purchase.
Incorrect size selected while placing the order.
Preference for a different colour or style.
Incorrect shipping information provided by the customer.
Failure to accept delivery.
Delay in delivery caused by courier partners or circumstances beyond our reasonable control.
Requests made outside the reporting timeline mentioned in this policy.

Reporting Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, you must notify us within 48 hours of delivery by emailing our customer support.

Your request should include:

Order number
Clear photographs of the product
Photographs of the packaging
A brief description of the issue

Failure to report the issue within the specified timeframe may result in the request being declined.

Inspection & Approval

Once your request is received, our team will review the information provided and may request additional details if required.

If the claim is found to be valid, Onzone will process the applicable refund.

We reserve the right to reject refund requests that do not meet the conditions outlined in this policy.

Refund Method

Approved refunds will be credited to the original payment method used while placing the order.

Refunds cannot be transferred to another bank account, payment method, or individual.

Refund Processing Time

Once approved, refunds are generally processed within 5–10 business days.

The time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.

Order Cancellation Refunds

If you cancel your prepaid order within 3 hours of placing it and before it enters processing or dispatch, your refund will be initiated to the original payment method after the cancellation is confirmed.

Orders that have already been processed or shipped cannot be cancelled or refunded.