Terms of service

Terms & Conditions

Last Updated: July 31, 2026

Welcome to Onzone ("Company", "we", "our", or "us"). These Terms & Conditions govern your access to and use of www.onzone.in (the "Website"), including all purchases, services, and interactions made through the Website.

By accessing or using this Website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please discontinue use of the Website.

1. Eligibility

By using this Website, you confirm that:

You are at least 18 years of age, or
You are using the Website under the supervision of a parent or legal guardian.
The information you provide is accurate and complete.

2. Products

We strive to display our products, descriptions, colors, sizes, and images as accurately as possible.

However:

Actual product colors may vary depending on your screen or device.
Minor variations in stitching, texture, or color may occur.
Product availability is subject to stock.

We reserve the right to discontinue or modify products without prior notice.

3. Pricing

All prices displayed on the Website are in Indian Rupees (INR).

While we make every effort to ensure pricing accuracy, errors may occasionally occur.

If an incorrect price is displayed due to a technical or human error, we reserve the right to cancel or refuse the order and issue a full refund where applicable.

4. Orders

After placing an order, you will receive an order confirmation.

This confirmation does not constitute acceptance of the order.

We reserve the right to:

Accept or decline any order
Cancel orders suspected of fraud
Limit quantities purchased
Refuse service where required by law or business policy

5. Payments

We currently accept secure online payments through our authorized payment partners.

Cash on Delivery (COD) is not available.

Orders are processed only after successful payment confirmation.

6. Shipping

Free shipping is available on all prepaid orders.
Orders are generally processed within 24 hours.
Estimated delivery time is 5–8 business days, depending on your location and courier availability.

Delivery timelines are estimates and may vary due to circumstances beyond our control, including weather conditions, public holidays, courier delays, or force majeure events.

7. Cancellation Policy

Orders may be cancelled within 3 hours of successful order placement.

Once an order has entered processing or has been shipped, cancellation requests cannot be accepted.

For cancellation requests, please contact our support team promptly.

8. Return & Exchange Policy

At Onzone, we maintain a strict quality control process before dispatching every order.

Unless required under applicable consumer laws or in the event of receiving an incorrect or damaged product, we do not offer returns or exchanges for purchases made through our Website.

Customers are encouraged to review product descriptions, size information, and other details carefully before placing an order.

9. Refunds

Refunds will only be issued where applicable under our Refund Policy.

Approved refunds will be processed to the original payment method within a reasonable timeframe after verification.

10. Intellectual Property

All content available on this Website, including but not limited to:

Logos
Brand name
Product images
Graphics
Videos
Icons
Website design
Text
Product descriptions

is the exclusive property of Onzone or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used without prior written permission.

11. User Responsibilities

By using our Website, you agree not to:

Provide false or misleading information
Attempt unauthorized access to our systems
Interfere with Website functionality
Use the Website for unlawful purposes
Violate any applicable laws or regulations

12. Limitation of Liability

To the maximum extent permitted by applicable law, Onzone shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from: