Shipping policy

Shipping Policy

Last Updated: July 31, 2026

At Onzone, we are committed to delivering your order quickly and securely. Please read our Shipping Policy carefully before placing an order.

Order Processing

  • All orders are processed within 24 hours of successful payment confirmation.

  • Orders placed on Sundays or public holidays may be processed on the next business day.

  • During sale periods, festive seasons, or high order volumes, processing times may be slightly longer.

Shipping Charges

Free Shipping is available on all prepaid orders across India.

There are no additional shipping charges unless otherwise mentioned during checkout.

Delivery Timeline

Estimated delivery time is 5 to 8 business days from the date of dispatch.

Delivery timelines are estimates and may vary depending on:

  • Delivery location

  • Courier partner availability

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Government restrictions

  • Other unforeseen circumstances beyond our control

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur.

 

Delivery Address

Please ensure that your shipping address, mobile number, and other delivery details are accurate before placing your order.

Onzone shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Delivery Attempts

Our courier partners will make delivery attempts according to their standard procedures.

If a delivery cannot be completed due to an incorrect address, recipient unavailability, or refusal to accept the shipment, the order may be returned to us. Any re-dispatch of such orders may be subject to additional verification and applicable charges, where permitted.

Serviceable Locations

We currently deliver to most serviceable locations across India.

If your location is not serviceable by our courier partners, we reserve the right to cancel your order and issue a full refund.

Cash on Delivery (COD)

Cash on Delivery (COD) is not available.

All orders must be prepaid using the payment methods available during checkout.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact our customer support within 48 hours of delivery.

To help us investigate the issue, you may be asked to provide:

  • Your order number

  • Clear photographs of the product

  • Images of the packaging

  • A brief description of the issue

Requests received after this period may not be eligible for review.

Delays Beyond Our Control

Onzone is not responsible for shipping delays caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Extreme weather conditions

  • Public holidays

  • Transportation disruptions

  • Government regulations

  • Strikes or labour disruptions

  • Courier network delays

We will make reasonable efforts to keep customers informed whenever possible.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Onzone

Email: dewaldhandle12@gmail.com

Customer Support Hours:
Monday – Saturday
9:00 AM – 7:00 PM (IST)